Faqs
FAQs
Product
What materials are used in your jewelry?
We use high-quality semi-precious stones, carefully selected for their beauty and positive energy. Each stone is handpicked to ensure uniqueness and durability, along with premium metals to create one-of-a-kind pieces.
How can I custom design a piece of jewelry?
You can start by visiting our Custom Design page, where you can select stones, colors, and the style of the piece. Once your details are submitted, our team will contact you to finalize the design and bring your vision to life.
How do I care for my jewelry?
How do I know the stones' energy properties?
Each piece of jewelry comes with a card that explains the energy properties of the stones used. You can also visit our Stone Guide page for more details on the meaning and benefits of each stone.
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Orders
Do you ship internationally?
Yes, we offer international shipping to countries in the GCC, Lebanon, Egypt, and more. Please refer to our Shipping Information page for details on shipping costs and delivery times.
How long does it take to receive my order?
For ready-to-ship items, delivery typically takes 5-10 business days, depending on your location. Custom pieces may take longer due to the design and manufacturing process, usually 2-4 weeks. You will receive an estimated delivery date upon order confirmation.
Can I return or exchange an item?
Since each piece is unique and handcrafted, we do not accept returns unless the item is defective. However, if you have any issues with your purchase, please contact our customer service team, and we’ll do our best to assist you.
Do you offer gift packaging?
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
Payments
What form of payment do you accept?
Yes,
What
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